MoraiMotion.com 30 Day Guarantee
We always try hard to help you get exactly the products you need, but in case it just doesn’t work out, every new purchase comes with our 30-Day Guarantee.
A Return Authorization is required for all returns and exchanges.
Contact Us to Request a Return Authorization Online
We offer a “no-questions-asked” 30-Day Satisfaction Guarantee on all new products purchased at MoraiMotion.com starting from the date your order was placed. If at any time during your 30-day trial period you decide to return your equipment, simply send back your purchase in “as new” condition, and we will issue you a refund for the purchase price. Shipping costs are NOT refundable and you are responsible to pay shipping fees to return the item.
To complete your return, we require a receipt or proof of purchase.
If you didn’t get just the right item first time around, no problem! Simply purchase the gear you want now and send back the item you don’t want for a refund within 30 days of the original (first) purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return the product in ‘as-new’ condition to MoraiMotion.com within 30 days of receiving your item. Original shipping costs to you will be deducted from your refund. Returns will be credited to the original payment method.
Any Item received beyond the 30 day return period will not be accepted for a refund.
There are certain situations where only partial refunds are granted: (if applicable)
* Items with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Shipping Returns & Exchanges:
Please package your gear back to us as closely as possible to how it was received, in the original inner and outer packaging boxes, or other comparable shipping boxes.
Include all manuals, accessories, and packaging materials that was originally included with the product. Product must be clean, completely free of surface scratches or lint, and functioning perfectly as originally received.
Items NOT returned in “as new” condition, with all packaging and accessories may still qualify for a partial refund but will not qualify for a full refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Attn: RETURNS DEPT
107 N. Phillippi St.
Boise, ID 83706
Defective Equipment Exchanges:
In rare event you receive an item that is not working properly, it’s important to contact us immediately. MoraiMotion.com will take care of any defective items within the first 30 days. Any item beyond 30 days will fall on the product manufacturer’s warranty. We’ll troubleshoot the problem with you and, provided the item is defective, we will immediately issue a return authorization to you. As soon as we receive and test the defective item here at MoraiMotion.com, we will either ship the replacement item to you also at no cost or provide you with a full refund.
Shipping costs are non refundable under any circumstances. If you paid for expedited or express shipping, upon ‘like-new’ product return you’ll be refunded the actual purchase price of the product, but not any shipping costs.
Any Return Label issued at no cost to you for any reason will be deducted from the refund.
International Orders are 100% responsible for overseas shipping costs in all directions, and for all incurred delivery fees and VAT taxes + import surcharges for all exchanges and refunds.
Partial Returns/Package Discounts: When returning part of a package or combo, you will lose all package discounts and pay the displayed retail price for the part(s) of the package kept. (Otherwise, the unscrupulous could just order combos then return sundry items to score cheaper prices!)
Non-Returnable Items: Custom Products, Special Orders, Repairs, and Upgrades are non-returnable.
Refund Times: Most refunds are handled within 10 business days after we have received the item and it has cleared out return inspection process. Once your credit card is refunded, it may take several business days for the refund to show up on your credit card statement.
Excessive Product Returns:
We understand how difficult it can be to choose and we’re happy to provide our ‘no-questions-asked’ 30-day return or exchange period for MoraiMotion.com customers unsatisfied with their new purchase. However, any customer with excessive returns will be subject to a minimum 15% product re-stocking fee at our discretion.
Please see our Policies Page for additional MoraiMotion.com policies.