As part of our commitment to deliver products as quickly as possible, orders are fulfilled immediately once they are received.
For this reason, there is a very small time-frame to make any changes to orders and/or shipment methods. Once the order has been shipped it is out of our control.
If the order has already shipped, you can use the tracking number we provide you at time of shipping to contact the shipping company, who may be able to help you with any shipment changes.
We do both. Many retailers prefer the dropshipping method; while most designers, service providers, schools and communities need to have our products on hand. Whatever option works best for your company, contact us and we will be happy to get you set up.
Yes! The more volume you purchase, the greater the discount. Contact us for more details.
Morai Motion sells direct to approved Retailers, Service Providers, Designers, Schools, Communities and Businesses. If you’re looking to become a registered seller or volume purchaser, please contact us for more details.
Currently we ship within USA and Canada.
All Morai Motion products are covered by our own 30 Day, No-Hassle Satisfaction Guarantee.*
If, for whatever reason, you are not satisfied with your product we will accept it back for refund or exchange with no hassles.**
Simply contact us with your name, company, date of purchase and order information. We’ll begin the process for return immediately. You are responsible for packaging the product safely with all parts included.
When we receive the returned item, we will assess it for damage. Once it has cleared inspection your refund or exchange will be authorized.
* Morai Motion reserves the right to refuse a refund claim if we deem the product to have been exposed to damage or improper care.
** Shipping and associated costs are not refundable. All pieces are required to be shipped back for a full refund. Refunds are subject to a 10% re-stocking fee.
All Morai Motion products are protected by our industry leading 2-year warranty coverage for manufacture defects.*
* This does not include damages done to the device, such as water/debris or physical damage. Morai Motion reserves the right to refuse coverage if we deem the device has been damaged.
We ship via USPS and FedEx. If you have your own shipping account with another service, we are happy to ship on your account.
All product orders received BEFORE 9:30 am (MST) will be shipped out on the SAME business day. (Monday-Friday)
All product orders received AFTER 9:30 am (MST) will be shipped out the NEXT business day. (Monday-Friday)
All product orders received during Weekends or Holidays will be shipped out first thing on the next business day.
If you require faster shipping, please contact us or leave a note in your purchase order.