All Morai Motion products are covered by our own 30 Day, No-Hassle Satisfaction Guarantee.*
If, for whatever reason, you are not satisfied with your product we will accept it back for refund or exchange with no hassles.**
Simply contact us with your name, company, date of purchase and order information. We’ll begin the process for return immediately. You are responsible for packaging the product safely with all parts included.
When we receive the returned item, we will assess it for damage. Once it has cleared inspection your refund or exchange will be authorized.
* Morai Motion reserves the right to refuse a refund claim if we deem the product to have been exposed to damage or improper care.
** Shipping and associated costs are not refundable. All pieces are required to be shipped back for a full refund. Refunds are subject to a 10% re-stocking fee.
